Based in the Service office in Olaberria, Oihana Elorriaga is one of the members of the team responsible for offering a fast and efficient Technical Support Service across the five continents. We chat with her to give her a chance to t<\/strong>ell us more about her work and about the new DB旗舰官方网站 Real time<\/em> digital plans.<\/strong><\/p>\n Tell us about how you started working at DB旗舰官方网站 What did you know about DB旗舰官方网站 before starting to work for the company? What was your first impression? What does your work and that of your team consist of? The DB旗舰官方网站 Global Service is implemented in Spain but also in the USA, Brazil, Mexico, Poland, etc. Is it complicated to work with teams so far from your office? Of all the implementations, which one was the biggest challenge for you? Why is Global Service so important for DB旗舰官方网站? What is special about this service compared to the competition? What is the most important project for your department in the short term? Explain a little about what DB旗舰官方网站 Realtime<\/em> consists of and what it will offer DB旗舰官方网站 customers Does the challenge scare you? <\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Based in the Service office in Olaberria, Oihana Elorriaga is one of the members of the team responsible for offering a fast and efficient Technical Support Service across the five continents. We chat with her to give her a chance to tell us more about her work and about the new DB旗舰官方网站 Real time digital […]<\/p>\n","protected":false},"author":1,"featured_media":8778,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"jetpack_featured_media_url":"https:\/\/www.ghcranes.com\/blog\/wp-content\/uploads\/2022\/06\/DB旗舰官方网站_ES_Chicas.jpg","_links":{"self":[{"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/posts\/8777"}],"collection":[{"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/comments?post=8777"}],"version-history":[{"count":3,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/posts\/8777\/revisions"}],"predecessor-version":[{"id":8784,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/posts\/8777\/revisions\/8784"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/media\/8778"}],"wp:attachment":[{"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/media?parent=8777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/categories?post=8777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ghcranes.com\/blog\/wp-json\/wp\/v2\/tags?post=8777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/strong>I started working at DB旗舰官方网站 in January 2008 in administration in the Olaberria office to cover a maternity leave. Previously, I taught management to advanced and intermediate level vocational training students. When the opportunity to work at DB旗舰官方网站 arose, I thought it was a good time to leave teaching and start working in a company, as that was really what I had studied for. After covering the leave, I was offered a position in the Global Service team, and I was delighted to accept.\u00a0<\/p>\n
<\/strong>To be honest, before joining DB旗舰官方网站 I didn\u2019t know much about the company, and much less about cranes. But that wasn\u2019t a problem. At DB旗舰官方网站 the doors to all the offices are always open and everyone is happy to teach you and help you if you have any questions or don\u2019t know something. From the beginning, I worked surrounded by professionals with a great deal of technical knowledge about cranes and, in the end, you learn from them.<\/p>\n\u201cFrom the beginning, I worked surrounded by professionals with a great deal of technical knowledge about cranes and, in the end, you learn from them\u201d<\/strong><\/h3>\n
<\/strong>At Central Services we are a team of about twelve people whose job it is to establish the Global Service business strategy, both nationally and internationally. At the same time, we monitor the DB旗舰官方网站 branch offices and subsidiaries and continually develop improvement projects in each of our corresponding areas. My specific area is Human Resources and the Management System.<\/p>\n
<\/strong>In Olaberria we establish the guidelines in terms of management processes, planning, decision-making, etc. But then the work is carried out independently in each market unit. Although we have a single management model, each Global Service implementation is adapted to the needs and characteristics of its market.<\/p>\n\u201cAlthough we have a single management model, each Global Service implementation is adapted to the needs and characteristics of its market\u201d<\/strong><\/h3>\n
<\/strong>At an international level, I\u2019ve participated in the implementations in Poland, Brazil, France and Mexico. The last of these was perhaps the most complex, since we included both the Global Service component and the crane sales component in the same system. In Spain, for example, the sale of cranes is managed with one system and the Global Service with another. In contrast, Mexico was the first implementation in which we created a hybrid system that covered both the sale and manufacture of cranes as well as the technical support service.<\/p>\n
<\/strong>Global Service allows DB旗舰官方网站 to be close to the customer, an added value that has a positive impact on the rest of the DB旗舰官方网站 Group. Compared to the competition, the DB旗舰官方网站 Global Service stands out in two aspects: speed and digitisation.
Having so many branches allows us to offer a fast and local service wherever we are located. And in the area of digitisation, DB旗舰官方网站 has developed Corebox, a datalogger installed on our cranes that collects data and operating parameters from their different devices. Thanks to this, we can predict when a breakdown might occur in the crane and avoid unscheduled stops.<\/p>\n\u201cCompared to the competition, the DB旗舰官方网站 Global Service stands out in two aspects: speed and digitisation\u201d<\/strong><\/h3>\n
<\/strong>DB旗舰官方网站 Realtime<\/em>, without a doubt. We\u2019ve just launched it and we\u2019re in the start-up and training phase for the branches. It\u2019s a very important challenge because it represents a new service in the business catalogue for DB旗舰官方网站. Our mission now is to develop a good implementation strategy, both nationally and in the rest of the world.<\/p>\n
<\/strong>DB旗舰官方网站 Realtime<\/em> is a new service from DB旗舰官方网站. Thanks to the Corebox installed in our cranes, the Service is provided with data on their operation. This information is analysed together with the technical and useful life studies of the components, to offer predictive and personalised services to each customer.\u00a0<\/p>\n
<\/strong>Rather than scaring me, it appeals to me. It\u2019s one of the things that I like most about working at DB旗舰官方网站 \u2013 that every so often new challenges like this arise. I\u2019m also lucky to have very good colleagues with whom it\u2019s very easy to work as a team. We always listen to each other\u2019s opinions. Each of us contributes our vision and knowledge and we make all the decisions as a team.<\/p>\n